A guest searches your hotel by name and Booking.com takes the booking.
Someone’s seen your rooms on Instagram, or a friend has recommended you. They type your hotel’s name into Google on a phone. Above your own site sits Google’s hotel panel, then a paid ad or two from the platforms, then Booking.com’s listing for your property. They tap that, because it looks official and has a Reserve button. You still get the guest. You just pay a commission on a booking that was already yours.
That’s the part that stings. You earned the guest and you’re renting the checkout, paying a cut on a decision the platform had no hand in.
Put a number on the leak before you spend anything.
Take your last twelve months. How many room nights came through Booking.com, Expedia or your channel manager, what was the average rate, and what percentage went out in commission? Then ask how many of those guests already knew your name before they booked. Now work out what shifting even a modest share of them onto your own site at full rate would be worth over a year. That’s the figure to plan against, not traffic. Direct guests are worth more afterwards too, since you keep the email address.



