Your reception phone already tells you what the website is missing.
Two calls come in on the same afternoon. One wants to know whether you’re taking NHS patients, and that’s the whole question, because they’ll ring five more practices before lunch. The other has been reading about Invisalign for a fortnight and wants prices and finance options. Most practice sites answer the first badly and the second not at all. Agencies selling SEO for dentists hand over the package they sell plumbers, so you get a brochure for a building instead of an answer.
An NHS caller wants a yes. A private patient wants a fortnight of reading.
The NHS side is a scarcity search. Someone types “NHS dentist accepting patients” plus their town, works down the list by phone, and wants a yes or a no, so your registration status has to be readable in two seconds. The private side is nothing like it. A patient weighing up implants or a course of Invisalign compares practices, studies before-and-afters, checks finance and takes weeks over it. That patient also stays, booking check-ups and the odd crown for a decade, which is why the research search deserves more work than it gets. Answer both with the same welcome-to-our-practice page and you’ll lose the one that pays for the building. A mixed practice needs its NHS position stated plainly, waiting list and all, and the private treatments given room of their own.



