Create a COVID Track & Trace System for Your Business

If your business is in the hospitality sector, you might need to think about creating an easy to use track and trace system for your customers.

As the country is tentatively opening up after Lockdown; restaurants and other such businesses now have the added duty to their customers. In-line with the governments track and trace system, it is now expected that businesses such as bars, restaurants, and coffee shops should keep track of their customers who visit with a COVID track & trace system. This means if a COVID case is identified, it’s easy to identify who may have come into contact with the positive case.

COVID-19 Track & Trace System Form

When Boris Johnson announced that businesses in the hospitality sector were allowed to open, he also asked these businesses to help the governments keep a record and help to trace infected individuals.

As a result, businesses have had to deal with the potential headache of keeping track of which customers have visited. There is also the added worry of adhering to GDPR regulations with this process.

Is it Mandatory to Have a Track & Trace?

Whilst it’s not absolutely necessary to keep a record for track and trace, we believe it’s a good thing to do. It is always important to show your customers that you care about their wellbeing.

After visiting a few local restaurants and businesses, it has become clear that some take this more seriously than others. When you walk into a restaurant and see a clipboard full of all the names and numbers of people open to the public; it really doesn’t feel very reassuring – and it looks like a GDPR nightmare.

But you can be relatively clever with the way you carry out this track and trace process. Instead of just having a GDPR nightmare sitting by the door; you can easily make this system automated.

Some of the best examples of these data collection forms is at Mcdonalds. When you visit one of their restaurants, they have a QR code available on all of the walls, which when scanned by a smartphone takes you straight to the COVID Track & Trace System.

All you have to do is enter in a few of your personal details, and you’re done. They also make it clear that they don’t store your personal data for longer than necessary, therefore being completely compliant with GDPR.

Of course, Mcdonalds should have a refined and easy to use system, as they are a multinational fast-food chain. But you’d be wrong to think that you couldn’t do that for your small cafe or local business.

Sokada Can Help you Create a Functional COVID Track & Trace System

Whilst being at work over the last few weeks, we’ve been working for a few local companies to help set up their own track and trace system. We have been able to recreate a version of track and trace that works similarly to Mcdonalds.

We now offer a track and trace system that has a QR code that customers can easily scan on their smartphone. This code takes them to a website where customers can easily fill out a form and register. The process is quick and easy, and any data stored is kept on a secure server on the website, and deletes after 21 days. This means you will never have to worry about GDPR and keeping track of everything.

In the unfortunate event of a case of Covid in your business; you can easily export all of the customers who visited on a particular day. This makes it incredibly easy to hand the data over to the relevant authorities.

Need a Track & Trace System for your Business?

We can set up this kind of system for your business, and help you to comply with the NHS track & trace guidelines. We will work with you to create exactly what you need. So if you’re interested in creating a great track and trace system; just drop us an email, phone or use our contact form, and we can work from there!

Google Ads and Facebook Ads are giants in their industry. Both, however, offer something different to each other. Here we are going to discuss the benefits of each one and see if one is a better fit for your business.

These two marketing mediums are exceptional tools to reach your desired market. Both are pretty instant exposure and there is definitely a position in the marketing world for each one. These two ad platforms have a lot of common ground, but there a few significant differences that will determine which will possibly be the most beneficial for you business.

If you have not used either paid option for advertising before, then both can seem pretty intimidating. They claim to be easy to set up…and to be fair Google Ads is pretty straightforward. But there are so many variables that will bring your quality score up, keep your costs down and get you seen well, that actually Google Ads can seem a bit of a challenge. With Facebook Ads, the actual adsets and ads are actually pretty easy to do. But you need a Facebook Business Manager page set up first which can also prove a challenge!

The Main Differences

Both are pay per click advertising – you pay when people click on the ad. When you create an ad on either platform, you enter an auction where you place a bid for how much you want to pay for this required ad space. Then you’ll be charged a certain amount of money every time someone clicks one of your ads. Facebook ads can be using a single image, a short video or a carousel of images. Google Ads is just text with no imagery, unless you are thinking of Google Shopping.

With Google Ads, you will see paid Ads either at the very top of Google, normally 3 or 4 adverts, with some at the the bottom of the page as well. You can also advertise on YouTube, the Display Network (paid adverts on other platforms), Google Maps, Google Play and Google Shopping.

Facebook Ads will appear on your customer’s Facebook Wall, through Facebook Messenger, Instagram, Marketplace & on the right hand side of a Facebook page.

Facebook marketing reaches audiences based on location, interests, behaviour and demographics. With Facebook Ads, you are paying to get in front of new customers on social networks, instead of reaching them organically. Pay per click (Google Ads) target customers based on keywords as well as locations and you will see them when you are searching on Google.

The average click cost per action on Facebook is around £13. For Google Ads, it is £37.

Choose Facebook Ads for building awareness, growing your audience and advertising products. Choose Google Ads for immediate possible sales & leads, as well as products or services with a possibly higher buying intent.

Budgets, Cost & ROI

The average cost per click on Google Ads is around £2 but this varies by a massive amount depending on the industry. Solicitors can pay up to and around £10 per click, as can double glazing companies! Whereas with some consumer advertising it will be well under £1 per click. Insurance companies will certainly pay the most! Facebook Ads are normally much less and some B2C advertising can be less than 10p per click. Which can make it a very cost effective way of advertising your products.

Although average CPC is typically more expensive on Google Ads, bear in mind that the people clicking your ads may possibly be later in the buying cycle. Facebook is great for building awareness, although Google Ads can sometimes be better at reaching users at the time of their purchase decision.

Just like Cost Per Click, Cost Per Actions will vary by campaign. It’s largely dependent on how well-targeted your ads are and if you are able to convert at a high rate.  Don’t let what may seem to be a high average CPA scare you off from PPC.

Know Your Market

Some products or services will work extremely well on both platforms. But some will only be beneficial on one or the other. We have recently had great success for a local catering company who were delivering afternoon teas to their local area. This has been exceptional and brought in many new customers through Facebook marketing…and it still is. However we would not have proposed a Google Ad campaign. This is an excellent form of advertising for a possibly one-off service that would make someone smile. And for a Business to Consumer advert. On Google Ads, the cost would have been too high, you would not have had any imagery and it would not have been so successful.

However, if you are promoting a product or service that is not something social, or not something that people would share socially, then Google Ads will possibly be your better option.

Targeting Your Market

Both Google and Facebook Ads give you options for targeting (and retargeting) specific audiences. On both platforms, you can target by age, gender and location, among other things.

However, Facebook is by far the biggest winner for advanced targeting options.

Facebook allows you to create audiences based on a large list of interests and behaviors, thanks to the wealth of information they collect from their 2.6 billion monthly active users.

Want to target someone who is married? ✅ Want to target parents? ✅ Want to target parents with children ages 5-7? ✅ Want to target vegetarian parents with children ages 5-7 ✅ – you can be very specific!

Annoyingly for the UK, you can’t currently target income levels and we aren’t sure when this is going to be an option.

Which Platform Should You Choose?

So….Google Ads Vs Facebook Ads…which should you choose?

Firstly, consider your campaign goals. Are you focussing on making sales as quickly as possible? If so, Google Ads could be the better choice. If you’re looking to expand brand recognition or reach a wider audience, on the other hand, Facebook Ads may be the better choice.

Next, take your industry into consideration. Both B2B and B2C businesses use Google Ads successfully. Facebook Ads often work better for B2C businesses, especially those selling less expensive items. People are more likely to impulsively buy these products after being exposed to them a few times. However, even for B2B there are going to be opportunities on Facebook Ads—especially for remarketing and lookalike audiences.

Your audience also affects which platform you should choose. Do people search for your business or service with an intent to buy? If so, Google will probably bring the best results. But if your client is trying to build their audience for a new product, Facebook will typically work better.

Consider which stage of the buyer’s journey you’re trying to target with PPC ads—AdWords is great for bottom-of-the-funnel prospects, while Facebook is usually best for attracting new top-of-the-funnel prospects.

Finally, consider your advertising budget and your level of technical skill. Do you have the money to invest in Google Ads, even if you’re in a competitive industry? Money can be very quickly wasted if you have not set up the campaign correctly. Do you have the ability to create strong image or video-based ads for Facebook? Discussing questions like this can help you sketch out a strategy that’s realistic and actionable.

Tracking Your Results

Tracking what you have done is critical. Always make sure that you have conversions set up, especially with e-commerce, along with Google Analytics. Google Tag Manager is great for adding e-commerce information as well as recording email conversions. You won’t know whether you are wasting your money if not!

Want to Speak To Us?

If you would like to dip your toe in the water and, having read this, have decided which way you would like to spend your money then why not have a chat with our marketing team at Sokada. We can set you up with either an effective Google Ads account, or perhaps you may be thinking Facebook Ads is the way forward… to do nothing however, will always limit your sales. Give us a call on 01435 817226 and have a chat with us. Or even have a go at it yourself – it can be time consuming but so satisfying when you make that first sale… Best of luck!

As the new normal of living alongside Coronavirus has set in; businesses across the country are opening up and adapting to new ways of working safely.

If you have a small shop, restaurant or cafe in England; you’ll more than likely have had to overcome certain hurdles such as limiting people on your premises, providing space for social distancing, and limiting contact between staff and customers.

Whilst you may have got round all of these challenges, there might be a few more things you can do to help limit the spread of Coronavirus in your community. We’ve found that the use of QR codes in local business have been a really useful way of providing information and reducing unnecessary contact with customers.

What are QR Codes?

QR codes work in a similar way to barcodes on products. They are square, machine-readable codes that can be picked up by a smartphone. Once read by the smartphone, the QR code can instantly lead to a specific page on a website, a brochure, an image or an app.

QR codes were originally designed in Japan, where they have always been much more prevalent. But now that it is key to reduce person to person contact; QR codes are popping up in all types of businesses in the UK.

A few years ago, you needed to install a special reader app in order to get your phone to read QR codes. But now you just need to point your phone at the QR code when the camera is open and it’ll read it automatically.

Using QR Codes in Your Shop or Local Business

How to Use QR Codes

Over the last few months we’ve seen many different uses for QR codes. It’s definitely clear they’re becoming a great tool at providing information safely during this pandemic. The best thing is they’re free, customisable, and easy to make.

QR codes can be generated online, and can be colour and brand customisable. This means that whatever business you run, you can create perfect, on-brand QR codes that customers can use.

We’ve found some really great uses for QR codes over the last few weeks. Such as at restaurants to find menus, hotels to see welcome letters and coronavirus information. Also in a local pub, where they’d used a QR code for people to sign up to their track and trace. Beauty therapists can use them for their treatment list as well as making offers. And of course certain large supermarkets use a QR code for customers to pay with their scanning systems within the shops.

All of this helps to limit the amount of contact your staff needs to make with customers. It’s therefore a great way of adjusting to the new normal of shopping and eating out.

We’ve even helped some of our marketing clients with QR codes in their local shops and businesses. We can help them get set up so that they link to a specific page on their website if needed. So contact us if you need advice!